Practices
Providence Health (St. Paul’s Hospital)
The Medication Administration Process Review
- Reviewed the process via interviews and meetings;
- Lead tailored simulation workshop to assess different solutions;
- Developed a report summarizing findings, points of improvement & recommended strategic steps.
BC Pension Corporation
The Communications Products Development & Approval Process Review
- Reviewed the process via interviews;
- Delivered tailored simulation workshops with two different teams;
- Remodeled the operational process with governance process;
- Developed a report summarizing findings, points of improvement & recommended implementation steps.
Metro Vancouver (GVRD)
The Regional Steering Committee on Homelessness Organizational Review
- Reviewed the governance model and analyzed organizational challenges via interviews with stakeholders;
- Delivered ‘The Stocking Factory’ in workshops to address the challenges, defined the roles and responsibilities, and designed the processes;
- Developed the implementation plan and Governance Manual for change management;
- Facilitated buy-in and implementation.
District of North Vancouver
Assets Installation & Restoration Process Review
- Reviewed and analyzed challenges of the current cross-department functional process;
- Delivered ‘The Stocking Factory’ in workshops to address the challenges, redesign the process, and define implementation steps.
Providence Health (St. Paul’s Hospital)
Consultancy on New Medical Reconciliation Procedures Implementation
- Reviewed and analyzed challenges of the current process;
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Delivered ‘The Stocking Factory’ in workshops to address the challenges and design the process.
Providence Health (Mount St. Joseph's Hospital)
Medication & Patient Safety Review
- Reviewed and analyzed challenges of the current process;
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Practiced tailored simulation in workshops to redesign the process to improve medication & patient safety
Telus
Improving the process of on boarding of Large Complex Deals.
- Reviewed the multiple-department functional process;
- Delivered both ‘The Stocking Factory’ and tailored simulation in workshops;
- Designed a new, simpler and standardized process based on which a new information system and a new department were introduced.
City of Coquitlam
Demolition Permit Process Improvement
- Analyzed and redesigned the process through tailored simulation workshop;
- Assisted the team at the start-up stage and reviewed the implemented process.
City of Vancouver
Report to Council Process Improvement
- Analyzed and redesigned the process through workshop, using ‘The Stocking Factory’;
- Delivered a report summarizing findings and implementation findings.
District of North Vancouver
Public Facilities Operation Cost Control
- Analyzed and redesigned the operation process through workshop, using ‘The Stocking Factory’.
City of Victoria
Business Licensing Process Improvement & Customer Service Strategy
- Carried out customer surveys;
- Analyzed ‘Voice of the Customer’;
- Delivered tailored simulation workshop based on findings.
The Netherlands