Process
We address any issue or challenge by means of process management. As Deming has found, about 95% of issues are caused by structure, not people. So why not put more effort into processes? See, for instance, our publication on process management as a lever for social problems.
We make:
- Process management strategy, in which we translate the voice of the customer into an easy-to-adopt strategy with a compact set of performance indicators
- Process maps for managers, to give them more insight into their accountability
- Process models for managers and professionals, to show them why we need to break the silos
- Process Value maps, to show and analyse the logic of the value stream
- Procedures, handbooks and instructions, to let workers share their knowledge and the business logic
We do:
- Exciting workshops in which we share reinvented business logic and apply it to work processes
- Interesting process games like The Stocking Factory, in which we use easy-to-understand metaphors to let you experience process management. For any management or process team gives the game great insights. Fun and process management combined gives astounding results.
- Process simulations, in which we analyse your process by a nearly live walk through. It is fun to do for a process team and gives stunning results.
-
Training, in which we combine theory and best practices, and process and behavioural aspects from strategy to application. All trainings aretailor-made, as each customer has different people and different issues.